. General Overview
1.1 This policy applies to all purchases made on the GrabitFaastt website, mobile application, or any associated sales channels.
1.2 Products on our platform may be sold either directly by GrabitFaastt or by third-party Sellers. While we facilitate returns and refunds, Sellers are primarily responsible for product quality and compliance with applicable laws.
1.3 Refunds or returns will only be processed in accordance with the terms mentioned here.
2. Eligibility for Returns
2.1 Products are eligible for return under the following circumstances:
- The item received is defective, damaged, or faulty.
- The wrong product, size, or color was delivered.
- The product is incomplete, missing parts, or accessories.
- The product has expired or is past its usable shelf life.
2.2 The product must be returned in the following condition:
- Unused, unworn, and unwashed.
- With original packaging, labels, tags, and manuals intact.
- Accompanied by the invoice or order confirmation.
2.3 Non-returnable products include:
- Perishable goods such as groceries, beverages, and flowers.
- Personal hygiene, wellness, and intimate products (cosmetics, undergarments, skincare).
- Customized, made-to-order, or personalized products.
- Digital items, e-gift cards, or downloadable content.
- Clearance or “Final Sale” products marked non-returnable.
3. Timeframe for Returns
3.1 Customers must initiate a return request within 7–10 days of product delivery.
3.2 For perishable or fragile goods, return requests should be raised within 24–48 hours of delivery.
3.3 Returns raised beyond the allowed period will not be entertained, unless required by consumer protection laws.
4. Process for Return Requests
4.1 To initiate a return:
- Log in to your GrabitFaastt account.
- Go to “My Orders.”
- Select the product and click “Request Return.”
- Provide clear details of the issue and upload photos/videos if necessary.
4.2 Once submitted, your request will be reviewed by our support team and/or the Seller.
4.3 Return requests are approved or rejected within 2–3 business days.
4.4 If approved, we will arrange a reverse pickup or provide shipping instructions. Customers must ensure the item is securely packed to avoid damage during transit.
5. Inspection and Verification
5.1 All returned products undergo inspection by GrabitFaastt or the Seller.
5.2 Refunds or replacements will only be processed if the product meets return eligibility requirements.
5.3 Returns will be rejected if:
- The product was used, worn, or washed.
- Packaging, accessories, or manuals are missing.
- The item was damaged after delivery due to misuse.
- A counterfeit or different item was sent back.
6. Refund Process
6.1 Refunds are processed once the return is inspected and approved.
6.2 Refund timelines:
- Prepaid Orders: 5–7 business days.
- Cash on Delivery (COD): 7–10 business days (via bank transfer or wallet credit).
6.3 Refund modes:
- Original payment method (card, UPI, wallet, net banking).
- Bank transfer for COD orders.
- GrabitFaastt wallet/store credit (on customer’s request).
6.4 Shipping and COD charges are generally non-refundable, unless the return is due to an error from GrabitFaastt or the Seller.
7. Partial Refunds
Partial refunds may apply in cases where:
- Some parts/accessories are missing.
- Product packaging is damaged.
- Only part of a combo/bundle is returned.
- Promotional discounts or coupons were used during purchase.
8. Exchange Policy
8.1 Exchanges are allowed for defective, damaged, or wrongly delivered products.
8.2 Exchanges are subject to availability of the same product or variant. If not available, a refund will be offered.
8.3 Exchanges must follow the same procedure and timeframe as returns.
9. Cancellations
9.1 Customers can cancel an order before it is shipped.
9.2 Once shipped, cancellations are not possible. Instead, the return process may be followed after delivery.
9.3 GrabitFaastt reserves the right to cancel any order if:
- The item is out of stock.
- Pricing or listing errors are detected.
- Fraudulent or suspicious activity is identified.
Refunds for cancellations are processed in full.
10. Seller-Specific Policies
10.1 Some Sellers may have their own return/refund conditions displayed on product pages.
10.2 In case of conflict, the stricter or more customer-friendly policy will apply.
11. Non-Refundable Situations
Refunds will not be approved if:
- Products were dam